UHS Group are committed to protecting your personal data and handling it responsibly.
This policy covers the personal data that UHS Group collects whenever you interact with us, including when you use our website and when you correspond with us (such as by email or over the phone). It also covers personal data that we may receive from third parties.
The sections below explain in more detail:
We collect personal data from your interactions with us, such as when you engage with our website, or when you email or phone us.
The personal data we collect from you includes:
Sometimes we receive personal data from third parties, in particular:
This section explains the reasons why we process your personal data and our legal bases for doing so.
We process your personal data when necessary to pursue our legitimate interests in the following:
You have a right to object to any processing that we undertake for our legitimate interests.
We process your personal data when necessary for contractual reasons, such as to administer your account registration and competition entries and to provide products and services that you have requested.
We are legally required to process your personal data in cases where we need to:
Respond to certain requests by government or law enforcement authorities
Comply with local Council safety requirements to collect CCTV footage of particular areas.
We will share your personal data with the following recipients:
The EEA includes all EU countries, as well as Iceland, Liechtenstein and Norway. Some of the third parties that we share personal data with may need to transfer personal data outside of the EEA, for example to the United States of America.
We retain personal data about your online account for as long as your account remains active, and for a limited period of time afterwards (in case you decide to reactivate your account or have queries about it).
We retain personal data relating to your purchases for several years from the date of the relevant transaction. This is to understand your purchasing preferences and to meet our legal and contractual obligations. If your purchase has enduring relevance then we’ll keep relevant information for as long as we remain responsible to you for that purchase.
Where you have asked us not to send you direct marketing, we keep a record of that fact to ensure we respect your request in future.
We keep a record of telephone recordings for 27 months and CCTV security footage for 30 days, unless we need to hold this data for longer to resolve an issue or to meet a legal requirement.
We also retain information with the potential to give rise to legal disputes for 7 years.
Wherever we rely on your consent to process personal data, you always have a right to withdraw that consent.
You also have the right to object to any use of your personal data for direct marketing purposes, as well as to processing that we undertake based on our legitimate interests (including profiling).
In addition to your rights to withdraw your consent and to object, you have the right to ask us:
These rights may not always apply, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have a compelling legitimate interest in keeping. If this is the case then we’ll let you know when we respond to your request (within 30 days).
The easiest way to stop receiving information from us is by opting out of communications through your online account (this is linked to in our communications with you and is accessible at times via your account settings). You can also correct your registration details through your online account.
We will do our best to assist with any queries you have about your personal data. You can contact our Data Protection Officer at any time using the contact details below. When you do so, please provide your full name, your preferred contact information, and a summary of your query.
Data Protection Officer
UHS Group Ltd
177 Brook Drive
Milton Park, Abingdon
If you have unresolved concerns, you also have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred. This is likely to be the Information Commissioner’s Office in the UK.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites It may be that your concerns around cookies relate to so called “spyware” rather than switching off cookies in your browser you may find that anti-spyware software achieves
the same objective by automatically deleting cookies considered to be invasive.