Hospitality Sector – Are Customers Loyal And Staying With “Trusted” Brands?
Everyone’s got a favourite restaurant or type of food – for me it’s got to be Italian, so whenever I’m looking for somewhere to eat, I’ve always got my eye out for an Italian restaurant. I also like looking for somewhere new and whenever I hear about a new restaurant opening up I like to make the effort to give it a try. Research has shown that customers aged 18-25 are the biggest “explorers” at trying new dining experiences.
This could explain why traditional nightclubs, such as Pacha in London Victoria, are starting to close down, as there has been a change in the experience customers are looking for. These traditional nightclubs are being replaced by competitive drinking areas, such as Bounce in London, where people can play table tennis whilst drinking. Pretty cool!
Brands must engage with customers to keep them loyal, and innovate to meet their ever-changing expectations in this fast-moving industry.
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For the best customer service and to ensure repeat business, a restaurant designer shouldn’t just think about how attractive the exterior of the restaurant is, the interior speaks volume too, just like the glamorous exterior. While considering the design of a restaurant interior, there are several segments to focus on and the whole process can […]
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In a world of ever-changing food trends, how is the famous and traditional Italian cuisine keeping up? The profound cultural transformations and technological advancements that have occurred in recent years have impacted the hospitality industry in a big way. Nowadays there is a quasi-obsessive, but enjoyable attention to detail. A client entering a restaurant – even […]